Job description

Company Overview

BR Printers, founded in 1992 by industry veterans, has been at the forefront of digital printing. We prioritize innovation and flexibility to meet our customers’ needs, focusing on quality and small-scale production to deliver exceptional value. Our commitment to our customers’ success drives us to continually improve and partner with the best in the industry.

Job Summary

The Customer Service Specialist is responsible for managing customer relationships, processing orders, and supporting project coordination to ensure the timely and accurate delivery of services. This role requires proactive communication with customers, sales teams, and vendors to maintain smooth operational flow.

Job Duties & Responsibilities

• Interact daily with customers, Account Executives, and Plant Managers via phone, email, and internal communications regarding estimates, live orders, tracking information, inventory levels, and packaging supplies.
• Enter and process live orders from the phone and email into the appropriate systems, guiding the customer through the order process and ensuring accuracy.
• Collaborate with plant managers to ensure processes align with the customer’s projected completion dates.
• Verify all costs (labor, supplies, shipping, etc.) are entered accurately upon job completion.
• Manages key assigned accounts and related projects, ensuring customer satisfaction and efficient service delivery.
• Oversee all customer service activities, including order entry, job planning, order acknowledgment, job check-ins, specification confirmation, job tracking, problem-solving, and issue resolution.
• Prepares job change orders as necessary, including edits to processes, additional make-readies, and adjustments during production.
• Communicate with customers regarding any changes and coordinates press checks when needed.
• Identifies and implements improvements to streamline workflows between customer service and production teams.
• Provide administrative support as needed.

Required Skills & Abilities

• Ability to multi-task on a regular basis
• Exceptional customer service skills, including customer-facing experience
• Identify and resolve issues in a timely manner
• Attention to detail a must!
• Written & verbal communication skills
• Excellent organizational, planning, analytical, and problem-solving skills
• Excellent verbal and written communication skills

Qualifications

• Project Management experience preferred
• Print industry experience a plus
• Experience with Microsoft Office, Google Sheets, Google Docs, Adobe Acrobat, etc.)
• Experience: Minimum 5 year experience as a Customer Service Representative or Specialist is preferred.

BR Printers: – On-Site – Monday through Friday

Location: San Jose, California

Job Type: Full-Time

Pay: $25 – $29 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $25.00 – $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 5 years (Required)

Ability to Commute:

• San Jose, CA 95133 (Required)

Work Location: In person