Customer Service Representative

Responsible for ensuring and providing ultimate customer satisfaction for all internal and external clients/customers of BR Printers. You are the primary point of contact and will provide in-depth knowledge of our product and services along with resolving any problems in a professional and timely manner. In this role you should be an excellent communicator who is able to identify customer needs and work with internal team members to meet them.

JOB DUTIES:

  • Attracts and retains customers by answering product and service questions and; suggesting information about other products and services
  • Operate as the lead point of contact for all matters specific to assigned clients
  • Day to day management of client projects/programs through invoicing
  • Develop a trusted relationship with your assigned clients
  • Act as point of contact for complaints and escalate issues as Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contributes to team effort by accomplishing related results as needed
  • Resolve customer complaints via phone, email, mail, or social media
  • Greets customers warmly and ascertain reason for contact problem or reason for calling
  • Assist with placing orders, refunds, or exchanges
  • Take payment information and other pertinent information
  • Assist customers with placing, adjusting or cancelling orders
  • Work with customer to determine processes and solutions to customer issues
  • Provide alternative solutions to a customer
  • Work with customer service manager to ensure proper service is being delivered
  • Logistics knowledge of FedEx, UPS and courier services to support the business both domestic and international
  • Check orders for fraud using appropriate methods for specific programs
  • Send customer surveys and review results – follow up with customers offering new solutions or comments to their feedback.

EDUCATION/EXPERIENCE:

  • High School diploma or equivalent
  • 6+ months experience, training, or equivalent in the Customer Service field

Interested? Apply now!

  • Accepted file types: docx, pdf, Max. file size: 50 MB.