Customer Service Representative

Responsible for ensuring and providing ultimate customer satisfaction for all internal and external clients/customers of BR Printers. You are the primary point of contact and will provide in-depth knowledge of our product and services along with resolving any problems in a professional and timely manner. In this role you should be an excellent communicator who is able to identify customer needs and work with internal team members to meet them.


  • Attracts and retains customers by answering product and service questions and; suggesting information about other products and services
  • Operate as the lead point of contact for all matters specific to assigned clients
  • Day to day management of client projects/programs through invoicing
  • Develop a trusted relationship with your assigned clients
  • Act as point of contact for complaints and escalate issues as Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contributes to team effort by accomplishing related results as needed
  • Resolve customer complaints via phone, email, mail, or social media
  • Greets customers warmly and ascertain reason for contact problem or reason for calling
  • Assist with placing orders, refunds, or exchanges
  • Take payment information and other pertinent information
  • Assist customers with placing, adjusting or cancelling orders
  • Work with customer to determine processes and solutions to customer issues
  • Provide alternative solutions to a customer
  • Work with customer service manager to ensure proper service is being delivered
  • Logistics knowledge of FedEx, UPS and courier services to support the business both domestic and international
  • Check orders for fraud using appropriate methods for specific programs
  • Send customer surveys and review results – follow up with customers offering new solutions or comments to their feedback.


  • High School diploma or equivalent
  • 6+ months experience, training, or equivalent in the Customer Service field

Interested? Apply now!

  • Accepted file types: docx, pdf, Max. file size: 50 MB.